Privacy Policy - Ragulus

1. Introduction

Ragulus USA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based field service management platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy may change from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

2. Information We Collect

2.1. Information You Provide to Us

We collect information that you voluntarily provide to us, including:

Account Information: Name, email address, phone number, password, and company information
Profile Information: Company name, address, contact details, and business information
Business Data: Information about your clients, jobs, estimates, invoices, schedules, and other business data you create in the Service
Payment Information: Credit card details and billing information (processed securely through third-party payment processors like Stripe)
Communications: Messages, SMS, chat conversations, and other communications sent through the Service
Documents and Files: Files, images, and documents you upload to the Service
Support Requests: Information you provide when contacting our support team

2.2. Information Collected Automatically

When you use our Service, we automatically collect certain information:

Usage Data: How you interact with the Service, features used, pages viewed, and time spent
Technical Data: IP address, browser type and version, operating system, device information, and unique device identifiers
Log Data: Server logs, error reports, access times, and system activity
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve Service functionality and analyze usage patterns
Call Data: Metadata about calls made through our telephony system, including call duration, phone numbers, and call recordings (if enabled)
Location Data: General location information based on IP address or GPS data (if you enable location services)

2.3. Information from Third Parties

We may receive information about you from third-party services, including:

Authentication providers (if you use social login features)
Payment processors (Stripe) for payment processing
Telephony providers (Ragulus phone) for call and SMS services
Cloud infrastructure providers (Supabase) for data storage and authentication
Analytics and marketing service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the Service: Operate, maintain, and improve the Service and its features
To Process Transactions: Process payments, manage subscriptions, and handle billing
To Communicate with You: Send you service-related notifications, updates, security alerts, and respond to your inquiries
To Ensure Security: Protect against fraud, unauthorized access, and other security threats
To Analyze and Improve: Understand how the Service is used, identify trends, and improve user experience
To Comply with Legal Obligations: Meet legal requirements, respond to legal requests, and protect our rights
For Marketing: Send you promotional communications about new features and offers (with your consent, where required)
To Personalize Your Experience: Customize the Service based on your preferences and usage patterns

We process your information based on legitimate business interests, contractual necessity, legal obligations, and with your consent where applicable.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1. Service Providers

We share information with trusted third-party service providers who help us operate the Service:

Cloud Infrastructure: Supabase for data storage, authentication, and database services
Payment Processors: Stripe for secure payment processing
Telephony Services: Ragulus phone for call and SMS functionality
Analytics Providers: To analyze Service usage and performance
Email Services: To send transactional and marketing emails
Customer Support: To provide customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2. Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms of Service or other agreements
Protect the rights, property, or safety of Ragulus USA, our users, or others
Investigate potential violations or fraud
Respond to security threats

4.3. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the new owner as part of the transaction. We will notify you of any such change in ownership or control of your information.

4.4. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Role-based access controls and authentication mechanisms
Row Level Security (RLS): Data isolation at the company level to prevent unauthorized access
Regular Security Audits: We conduct regular security assessments and vulnerability testing
Data Backup: Regular backups to prevent data loss
Monitoring: Continuous monitoring for suspicious activity and security threats
Employee Training: Our team is trained on data security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use the Service at your own risk.

If we become aware of a security breach that may affect your information, we will notify you and relevant authorities as required by applicable law.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law or for legitimate business purposes (such as resolving disputes, enforcing agreements, or complying with legal obligations).

Some information may remain in backup systems for a limited period before being permanently deleted. We may also retain aggregated or anonymized data that cannot be used to identify you.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing of your information
Data Portability: Request transfer of your data to another service
Objection: Object to processing of your information for certain purposes
Withdraw Consent: Withdraw your consent to processing where consent is the legal basis
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@ragulus.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You can also manage many of these preferences directly through your account settings in the Service.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze Service usage, and personalize content. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: Required for the Service to function (e.g., authentication, security)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how the Service is used
Performance Cookies: Monitor Service performance and identify issues

You can control cookies through your browser settings. However, disabling certain cookies may affect Service functionality.

We may also use web beacons, pixel tags, and similar technologies to track email open rates and Service usage patterns.

9. Customer Data

As a business management platform, you may store information about your customers in our Service. With respect to this customer data:

You are the data controller for your customer information
We act as a data processor and process this information on your behalf
You are responsible for obtaining necessary consents from your customers
You must comply with applicable data protection laws when collecting and using customer data
We process customer data only in accordance with your instructions and to provide the Service

If you have questions about how we handle customer data, please contact us at support@ragulus.com.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We use cloud infrastructure that may store data in various locations, including the United States and other countries.

By using the Service, you consent to the transfer of your information to these locations. We take appropriate measures to ensure that your information is processed in accordance with this Privacy Policy and applicable data protection laws.

If you are located in the European Economic Area (EEA), we implement appropriate safeguards, such as standard contractual clauses, to protect your information when transferred outside the EEA.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

If you believe we have collected information from a child, please contact us immediately at support@ragulus.com.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, and shared
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@ragulus.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at support@ragulus.com. We will respond within one month of receiving your request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for significant changes)
Displaying a notice in the Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@ragulus.com
Service: Ragulus USA

We aim to respond to all inquiries within 30 days.